Help Desk support
Choose the Right Service Model & Service Organization
From the operation of today’s businesses to the products and services they provide, technology plays a critical role and so does the need to support the people who use it. Whether it’s your employees or your customers, ServRight’s Help Desk solution can deliver a full customizable range of services, support, and technical expertise to match to your business operations needs.
ServRight has a wide variety of service plan options available that will satisfy even the most discriminating customers, all selectable to match your support plans.
Partner with ServRight for your Help Desk solutions. Available options include:
- Live chat, email and phone support
- Level 1 and 2 help desk support available 24x7x365 days a year
- Toll-free telephony answered as Partner’s help desk, customer sees you not us
- After hours support for in-house help desk
- Software support for new product launches
- Remote resolution of IT issues
- Remote monitoring of networks using ICMP process
- Health check resource tracking and notifications based on thresholds using SNMP testing
With the ServRight Help Desk:
- Lower the cost of incident management and service desk support
- Deliver remote resolution to ensure dispatch avoidance
- Provide true 24/7 support throughout your enterprise
- Gain the scalability to quickly ramp up or ramp down according to need or isolated incidents
- Reduce the ongoing expense of recruitment, training, payroll, workspace, equipment and other associated costs